Security

We use industry-standard encryption protocols to ensure that all data is secure at every stage:

• In Transit: All communication between users and our servers is protected using TLS 1.2+.
• At Rest: All stored data, including case files and media, is encrypted using AES-256 encryption.
• Passwords & Credentials: All user credentials are hashed and salted. We never store passwords in plaintext.

We protect your account and data through strong identity management tools:

• Two-Factor Authentication (2FA): Available for all accounts to add an extra layer of protection.
• Role-Based Permissions: Investigators, admins, and support staff each have scoped access.
• Audit Logs: Administrative actions and reviewer activity are logged for full accountability.

We're the first platform that treats reviewer wellness as a security priority:

• Auto-blur & Redaction Layers: Sensitive media is visually masked by default, with click-to-reveal controls.
• Exposure Meter: Tracks psychological load to encourage breaks and prevent overexposure.
• Built-in Support Tools: Breathing guides, journaling prompts, and peer check-ins are available inside the app.

ShieldView is deployed using secure and scalable cloud infrastructure:

• Firewall Protection & DDoS Safeguards
• Continuous Security Patching
• Environment Isolation for QA, Staging, and Production
• Internal access restricted via secure VPN and IP whitelisting

Our systems and processes are built around leading compliance frameworks:

• CJIS Security Policy – Compliant. Our platform meets the FBI CJIS Security Policy requirements top to bottom. Learn more
• SOC 2 Type I – In progress
• CALEA Standards – In progress
• Federal Rules of Evidence – Designed for admissibility and chain-of-custody integrity
• Constitutional Requirements – Built to support Fourth Amendment and due-process safeguards
• GDPR & Data Minimization Practices
• HIPAA-compliant options for healthcare use cases

Need an air-gapped or on-prem deployment? We support that.